Poket PC Help

These articles fix the problems people hit most often after installing Poket PC: macOS permissions, a black screen, a cursor that will not move, pairing codes, and when the iPhone cannot find the Mac.

For first-time setup, start with How to Control Your Mac From Your iPhone. Download the Mac helper from /mac/. To get the iPhone app, join the public TestFlight beta on /beta/. More answers live on /support/.

Most answers start in the same place: click the Poket PC icon (an iPhone) in the Mac’s menu bar. It shows whether Accessibility and Screen Recording are on, whether the Mac is discoverable on your network, and which phones are paired.

Fix-it articles

macOS permissions for Poket PC — Accessibility and Screen Recording (Screen & System Audio Recording on macOS 15+).
Remote cursor not moving — Accessibility missing or turned off by macOS after an update.
Black or frozen screen — Screen Recording permission and reconnect steps.
Pairing problems — QR window timing, six-digit code mismatch, and wrong-code limits.
iPhone can’t find the Mac — Helper not running, sleep, and network checks.

Still stuck? Email support@poketpc.com with a screenshot of the helper’s menu, your macOS version, and the iPhone app version from Settings › Version.

Questions about price, privacy or which devices work? Read the FAQ.

Help

Black or Frozen Screen (Remote Desktop Mac)

Fix a black Poket PC screen on your iPhone: enable Screen Recording on the Mac, reopen the helper, and reconnect.

Help

iPhone Can't Find Mac (Poket PC)

When your iPhone does not see your Mac: check the helper, sleep, login, network, and pairing — fix-first checklist.

Help

macOS Permissions for Poket PC

Allow Accessibility and Screen Recording for the Poket PC Mac helper — exact System Settings paths on Sonoma and macOS 15+.

Help

Poket PC Pairing Help

Fix QR pairing: expired windows, six-digit code mismatch, three wrong codes, and starting Pair New Device again.

Help

Remote Cursor Not Moving on Mac

Fix when Poket PC moves nothing on your Mac: check Accessibility in System Settings, restart the helper, and reconnect.

Frequently asked questions

Where is the full setup guide?

See How to Control Your Mac From Your iPhone for install, permissions, pairing, and everyday use.

How do I contact support?

Email support@poketpc.com with your macOS version, the iPhone app version from Settings, and what you already tried.

Is the Mac helper available?

Yes. Download the notarized helper from /mac/. The iPhone app is in a public TestFlight beta you can join from /beta/; version 1.0 is in App Review and not on the App Store yet.

Why does Poket PC need Accessibility?

To move the pointer, click, and type when you control the Mac from your phone.